The AI Revolution in Customer Service and Support (Early Release)
English | 2024 | ISBN: 9780138286521 | 189 Pages | EPUB | 6 MB
Generative AI has made amazing advances in the last year, and customer service and support is one of the most important areas where this new technology can have an immediate impact. While the technology is not yet in a place where it will fully replace agents and support engineers, it can do wonders to dramatically improve customer experience while also contribute to the optimization of productivity in various ways. This book help readers understand how and where to incorporate AI technology into the flow of the customer experience.
